Returns & Refunds Policy

All plants sold by Hedge Sydney are living products.

We do not accept returns, exchanges or refunds for change of mind.

This includes circumstances where customers:

• Change their mind after purchasing.
• Order more plants than required.
• Select the wrong plant variety, size or quantity.
• Change their landscaping or planting plans.
• Find the same plants cheaper elsewhere.

Please carefully check your order details before completing your purchase.

We take care to supply healthy, quality plants.

As plants are living products, natural variations in shape, foliage, density and appearance may occur. Minor seasonal variations are normal, provided plants meet their advertised descriptions and applicable quality standards.

Customers are encouraged to inspect their plants as soon as possible following delivery.

If any plants arrive damaged, are incorrectly supplied or appear unhealthy, please contact us promptly, preferably within 24 hours of delivery, with:

• Your order number.
• A description of the issue.
• Clear photographs of the affected plants.

This requested reporting timeframe does not limit your rights under Australian Consumer Law.

Once delivered, plants require appropriate watering, positioning, planting and ongoing care.

Hedge Sydney does not provide change-of-mind refunds or a separate plant survival guarantee.

We are not responsible for deterioration caused by circumstances outside our control after delivery, including improper watering, unsuitable soil or planting conditions, neglect, extreme weather or subsequent pest damage.

This does not exclude any rights where a plant failed to meet a consumer guarantee at the time of supply.

If plants are faulty, significantly different from their description, damaged during delivery or incorrectly supplied, customers may be entitled to a remedy under Australian Consumer Law.

We will assess reported issues and provide a repair, replacement, refund or other remedy as required by law. Where a major failure occurs, customers are entitled to choose between a refund and replacement in accordance with Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any consumer guarantees or rights available under Australian Consumer Law.

For order or delivery concerns, please contact Hedge Sydney through www.hedge.sydney, quoting your order number.