Privacy Policy

Hedge Sydney is the trading name of HGWS Australia Pty Ltd as trustee for the Grayson Creative Trust (“we”, “us” or “our”).

For privacy questions, access or correction requests, or complaints, contact us at heath@hedge.sydney.

Depending on how you interact with us, we may collect:

• Your name, email address, phone number and suburb or delivery address.
• Details about a gardening job or plant enquiry, such as the service you need, plant variety, quantity, hedge length and other information you provide.
• Order, delivery, payment and customer-service details.
• Information about how you use our website, such as your IP address, browser and device details, pages visited and referral source.

Please avoid including sensitive personal information in website forms unless we specifically request it.

We collect information directly from you when you submit a form, call or email us, place an order, arrange a service or otherwise deal with us. Our website may also collect technical information through cookies or similar technologies.

We use personal information to:

• Respond to enquiries and provide quotes.
• Supply gardening services, plants, delivery and installation.
• Process payments, orders and customer-service requests.
• Communicate with you about your enquiry, booking or order.
• Maintain and improve our website, services and advertising.
• Meet legal, accounting and business obligations.

If you do not provide information we need to handle your request or order, we may not be able to provide a quote or service.

We may disclose relevant information to people and organisations that help us run the business, such as payment providers, website and technology providers, accountants, delivery providers and contractors performing work for us. We may also disclose information where required or authorised by law.

We do not sell personal information.

Some service providers may store or access information outside Australia. The countries involved can depend on the providers used for a particular website function, payment or service. We take reasonable steps to use providers that handle information appropriately.

Our website may use cookies or similar tools to support its operation, understand site traffic and measure advertising. You can manage cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. We keep information for as long as needed for the purposes described in this policy, or as required by law, and then take reasonable steps to delete or de-identify it.

You can ask us for access to personal information we hold about you, or ask us to correct it, by emailing heath@hedge.sydney. We may need to confirm your identity before responding.

If you have a privacy complaint, contact us with the details. We will review it and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

We may update this policy as our business or website changes. The latest version will be published on this page with its updated date.